Delivery & Returns

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product availability. Delivery is next working day subject to availability. However, delivery may take up to five working days. International orders are generally received in under 20 days.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

basketco will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and basketco shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage
You will only pay one delivery charge per order. Orders under £100 will incur a £5.95 carriage charge. Orders over £100 are delivered free of charge. The above applies to UK mainland only.

Returns
We guarantee your satisfaction. If your product is faulty contact us within 7 days of receipt by phone or email and we will replace or refund in full. All of our products come with a 30 day no quibble guarantee. The returned goods must be in a resalable state and we will be happy to refund you.

Please post returns to the following address:

basketco

Huntworth Business Park

Bridgwater

Somerset

TA6 6TS

United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the basketco website.